I'm seeing a login / prompt window showing over and over again...what should I do?

If you're on a kids device, ensure in-app purchases are enabled, which are required for subscriptions to work.

If you're trying to restore your purchase, you may see a "Purchase Incomplete" dialog but the subscription should be restored as long as you are using the same Apple ID.

If you're trying to activate your subscription on multiple devices and still having problems not covered above, please contact us so we can help further.

Still need help? Contact Us Contact Us